email writing skills.......

Good email writing is very important in day to day office work. It impacts a lot in out professional life. There are some standard rules which we should follow when we write any professional email.

Rules:

Avoid repetition of words.

Have a good subject line.

SCQA format:-

S - Situation

C - Complication

Q - Questions

A - Answers

• Avoid using I , use We.
• Use small sentences.
• Check the tenses.
• Write a proper ending line.

ATTITUDE

You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.”

• Positive attitude:-> View.

Having a positive mental attitude is asking how something can be done rather than saying it can't be done.”

• Negative attitude:-> Ego.

There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative

• Value & belief:-> Assumed Truth(needs support.).


• Culture metaphor.

Attitude has two parts/aspects:

Visible: Action,Behavior.
Hidden: Thinking, Value, Philosophy.

GOOD COMMUNICATION SKILL......

Good communication is a great quality. It affects our life very much.
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
The way we communicate with others and with ourselves ultimately determines the quality of our lives.

3 aspects of communication:-
1) Focus/ Intention(Describes what u want to communicate).
2) Influence.
3) Concern( Problem of others).


Rules:
1) Be focused when u communicate with others.
2) Don't go to other's concern.