email writing skills.......

Good email writing is very important in day to day office work. It impacts a lot in out professional life. There are some standard rules which we should follow when we write any professional email.

Rules:

Avoid repetition of words.

Have a good subject line.

SCQA format:-

S - Situation

C - Complication

Q - Questions

A - Answers

• Avoid using I , use We.
• Use small sentences.
• Check the tenses.
• Write a proper ending line.

ATTITUDE

You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.”

• Positive attitude:-> View.

Having a positive mental attitude is asking how something can be done rather than saying it can't be done.”

• Negative attitude:-> Ego.

There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative

• Value & belief:-> Assumed Truth(needs support.).


• Culture metaphor.

Attitude has two parts/aspects:

Visible: Action,Behavior.
Hidden: Thinking, Value, Philosophy.

GOOD COMMUNICATION SKILL......

Good communication is a great quality. It affects our life very much.
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
The way we communicate with others and with ourselves ultimately determines the quality of our lives.

3 aspects of communication:-
1) Focus/ Intention(Describes what u want to communicate).
2) Influence.
3) Concern( Problem of others).


Rules:
1) Be focused when u communicate with others.
2) Don't go to other's concern.

HOW TO COMMUNICATE ???????????

Follow these rules when communicate:
1) Stop looking good.
2) Express your feeling, not thinking in communication.

3) Point - Example - Point formula:

Give a point, then put some example to support that point. Then give another point.

4) Defining what you want to say.

Feeling are of 4 types:
a) Glad: Happy, Hope, Joy, Wow, Thrill, Optimistic.
b) Mad: Anger, Frustration, Irritation.

c) Bad: Hatred, Ill will, Fear.

d) Sad: Depression, Alone, Lost.

5) Catch, Match, and Dispatch feeling is actual communication.

6) Don't think what others think about U when u commit a mistake.

7) 6 hats of thinking:-

Blue Hat: Set the agenda.

White Hat: Information.

Yellow Hat: Positive point.

Black Hat: Negative point.

Red Hat: Feeling.

Green Hat: Creativity.

There are 6 principles of communication:

1. Principle of Liking:- People look those who are like them.

APPLICATION: Uncover real similarities and offer genuine praise.

2. Principle of Reciprocity:- People repay in kind.

APPLICATION: Give what you want to receive.

3. Principle of Social proof:- People follow the lead of similar others.

APPLICATION: Use peer power whenever it is available.

4. Principle of Consistency:- People align with their clear commitment.

APPLICATION: Make their commitment active, public and voluntary.

5. Principle of Authority:- People defer to experts.

APPLICATION: Expose your expertise, don't assume it is self-evident.

6. Principle of Scarcity:- People want more of what they can have less of.

APPLICATION: Highlight unique benefits and exclusive information.

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FINDING OUR STRENGTH........

This is a very effective way to find our strength and weaknesses. Once we find our real strength and weaknesses then we can get success in whatever we do in life.

There are 4 quardants of behavior .No person can go beyond this.

Quardants:-
1) Analytical: They are work oriented people who asks for work.

• They analyse every thing.


• Quality conscious people.


• Very formal in nature.


• Very structured.


• Focused.


• Fear factor: Being wrong.

2) Expressive: They are people oriented person who love to talk.

• They don't like restriction.


• Adapt easily to change.


• Motivate people.


• Very creative.


• Take risk.


• Try new things.


• Resourcefull.


• Fear factor: Boredum.

3) Driver: They are task oriented people who drive the others.

• They r the leaders.


• Make quick decisions.


• Meet deadline.


• Assert authority.


• Speed up processes.


• Competitive.


• Determined.


• Confident.


• Self-reliant.


• Fear factor: being fail.

4) Amiable: They are people oriented person who are good team players.

• They are always ready for friendship.


• Build cohesive team.


• Unite group.


• Empower others.


• Loyal.


• Diplometic.


• Optimistic.


• Tolerant.


• Fear factor: Isolation.

After getting your quadrant, try to get qualities of other quadrant and be dynamic.In this way you will reach at the center where you can play the role of any four based on situation and be a perfect person.