
Follow these rules when communicate:
1) Stop looking good.
2) Express your feeling, not thinking in communication.
1) Stop looking good.
2) Express your feeling, not thinking in communication.
3) Point - Example - Point formula:
Give a point, then put some example to support that point. Then give another point.
4) Defining what you want to say.
Feeling are of 4 types:
a) Glad: Happy, Hope, Joy, Wow, Thrill, Optimistic.
b) Mad: Anger, Frustration, Irritation.
c) Bad: Hatred, Ill will, Fear.
d) Sad: Depression, Alone, Lost.
5) Catch, Match, and Dispatch feeling is actual communication.
6) Don't think what others think about U when u commit a mistake.
7) 6 hats of thinking:-
Blue Hat: Set the agenda.
White Hat: Information.
Yellow Hat: Positive point.
Black Hat: Negative point.
Red Hat: Feeling.
Green Hat: Creativity.
There are 6 principles of communication:
- Principle of Liking:- People look those who are like them.
APPLICATION: Uncover real similarities and offer genuine praise.
2. Principle of Reciprocity:- People repay in kind.
APPLICATION: Give what you want to receive.
3. Principle of Social proof:- People follow the lead of similar others.
APPLICATION: Use peer power whenever it is available.
4. Principle of Consistency:- People align with their clear commitment.
APPLICATION: Make their commitment active, public and voluntary.
5. Principle of Authority:- People defer to experts.
APPLICATION: Expose your expertise, don't assume it is self-evident.
6. Principle of Scarcity:- People want more of what they can have less of.
APPLICATION: Highlight unique benefits and exclusive information.
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